An Encyclopedia of Benefits
Customers of Revolution Machine Tools know firsthand the advantages of doing business with them and of using RMT-brand metal fabrication machines. For those who aren’t as familiar, perhaps the best way to describe the reasons for picking RMT might be an alphabetical list of key benefits. Here then is the A-to-Z of RMT:
- “A” is for Assessment. As a rule, the machinery consultants at Revolution Machine Tools don’t sell a machine immediately off the floor to a potential customer coming in the door. They ask permission to first conduct a site assessment of the customer’s production area to see how well the proposed new machine will fit in with the rest of the operation. The consultation looks at the rigging, positioning, and installation that will be needed, and if there are adequate electrical, hydraulic, or pneumatic requirements. From checking for likely interference issues due to electromagnetism or vibrations to recommending better ways to dispose of scrap and waste, this assessment is performed to guarantee the best possible equipment and setup for the customer.
- “B” is for Business Partner. RMT doesn’t deem machinery purchasers to be simple customers—instead they consider them business partners with whom they seek to have a long and mutually beneficial relationship. As the company has stated, “At Revolution Machine Tools, it is our passion to help others succeed. We believe that manufacturing is the backbone of our economy and that by providing the best solutions to make our customers successful is how we measure our own success.”
- “C” is for Customization. While RMT offers hundreds of standard models of fabrication machines, most equipment ordered directly from the factory is specialized in some way. “Every machine we do is a custom machine,” said RMT founder and president Kyle Jorgenson. “We tailor it to exactly what the customer needs.” That includes the largest fiber laser in use in North America today, built to fit the needs of a long-time customer.
- “D” is for Dependability. RMT’s dedicated sales and service personnel seek to provide the very best metalworking solutions for each customer’s unique fabrication situation. As one user of RMT equipment commented, “I see the reliability. RMT’s design background, their knowledge, their service, and dependability—that’s what made me decide to switch all my business over to them. All my main equipment is now RMT equipment. Plus, if something breaks, they will come and take care of it.”
- “E” is for Efficiency. The staff at RMT knows that a customer’s time and money are valuable, so not only do they make their sales proposals as quick—and affordable—as possible, but the very pieces of fabrication equipment they recommend are selected with an eye to helping the end user be extremely efficient in their own operation. As the company has noted, “Revolution Machine Tools specializes in pairing fabricators with the necessary equipment to streamline their operation and achieve optimal efficiency. Regardless of your project at hand, we can help you make the most of it!”
- “F” is for Frankness. Transparency is very important at RMT, and their salesmen pride themselves in being straight with a customer, even if it means telling them something they’d rather not hear. As one customer reflected, “When we first met with RMT we asked them for a quote for a much smaller brake and shear. All other companies just gave us a quote for what we asked for—RMT came out and asked a lot of questions and convinced us we needed larger machines…. We’re very glad we went with larger machines—they pay for themselves.”
- “G” is for Going the Extra Mile. RMT has a reputation for going above and beyond when it comes to helping keep their customers up and running. One customer related this incident: “I had an old press brake that had a ram that just came down on its own. I called up Kyle and said I need a press brake ASAP. He told me that he had a 12′ B-Genius 270-ton brake that was headed to a trade show that he would reroute to me. Kyle knew he couldn’t get one to replace it in time for the show but sent it to me anyway. At that point it wasn’t about business, it was about taking care of a customer.”
- “H” is for Heritage. At RMT, Kyle Jorgenson continues the legacy of metalworking machine sales begun by his father, Roger Jorgenson. Roger established a name for himself in the Intermountain West as a dealer of quality metalworking equipment who treated customers with reliability and integrity. Following his father’s example, Kyle has built his own reputation in the industry based on those same values.
- “I” is for Innovation. Not content with selling a basic rollcall of brakes, saws, and other standard metal fabrication machines, Revolution Machine Tools’ ever-expanding lineup of offerings grows to meet the demands of both customers and the industry. From isogrid and orthogrid forming machines to rocket fuel tank bending rolls, RMT’s innovative designs have especially targeted the aerospace industry. Of note is their ABM series of motorized 3-roll wing edge bending machines, created to fill the void left with the demise of the classic Farnsworth aircraft roll.
- “J” is for Just a Good Experience. Revolution Machine Tools’ management, sales consultants, service technicians, office staff, and other employees do their level best to make every customer’s experience with their company a great one. A sampling of quotes from RMT customers illustrate the point: “Best customer service ever.” “They’re a good partner if you’re going to get into the business.” “The service from start to finish was amazing.” “We’re very happy with the way RMT’s staff has taken care of us from concept to the machine landing on our floor and getting us set up and rolling.” “They are always on the phone with me when I needed help. If I missed the phone call, they’d always call me immediately… we’d get all my questions answered.” “[RMT has] great customer service. [They] stop in our shop a couple, three times a year and see if we need anything and how we’re doing… we’re really grateful for these guys that care, come in. It’s hard to get a lot of that kind of service now in the United States.”
- “K” is for Knowledge. When it comes to metalworking machines, the staff at RMT thoroughly understands the “what, why, and how,” of them. As Kyle Jorgenson has said, “All of us here at Revolution Machine Tools—I’d call us machine junkies. I mean, we’re machine nerds. We really get into machinery.”
- “L” is for Long-distance Troubleshooting. Since machinery service issues don’t usually wait until Monday at 9:00 AM to pop up, RMT technicians are on-call to respond to service questions by phone, chat, or email around the clock to help minimize downtime.
- “M” is for Making Informed Decisions. Just selling a stock machine to make a sale isn’t part of the RMT philosophy. They want to give their customers the best information so that those customers can make the best decisions for their metalworking businesses. As Kyle Jorgenson has said, “Here at Revolution Machine Tools, our goal is to be a partner with you for the rest of our life… Our customers are our friends. We’re here to help you, and to help you make informed decisions, the proper decisions on an investment in a machine tool, and that is what we strive for.”
- “N” is for Needs. Consultants from Revolution Machine Tools pay attention to their customer’s needs, not just their wants. Kyle Jorgenson observed of many customers, “A lot of times they don’t even know they have a need—we’ve discovered it.” Understanding trends in the industry and the latest innovations in technology has helped RMT provide their customers with the necessary equipment to succeed in today’s competitive marketplace.
- “O” is for Options. Like going to a fine restaurant with a sizeable menu to pick from, ordering a machine from RMT could take a tiny bit more time than usual while all possible options are considered. Most equipment under the RMT brand have an extensive selection of optional accessories and upgrades to satisfy even the most discerning metalworkers.
- “P” is for Preventative Maintenance. RMT service technicians don’t just fix machines, they try to assist customers in avoiding breakdowns in the first place. An option offered on RMT machines is an affordable preventative maintenance contract tailored to the customer’s needs and preferences. A service technician will evaluate the equipment and its operation within the facility and will recommend a PM plan for keeping the machine performing at peak levels that includes general maintenance, safety evaluations, suggested repairs, and parts replacement.
- “Q” is for Quality. Revolution Machine Tools knew from day-one that the best way to compete in the industry was to offer only the finest in metal fabrication equipment. As RMT has stated, “Our R&D team has designed some of the most innovative, strong, and precise machines on the market. Only quality materials are used to build our machines, and when you use the best materials and combine that with the best technology, you get the best machines.”
- “R” is for Replacement Parts. All RMT metal fabrication machines are built with world-class hydraulic and electrical parts from such recognizable names as Hoerbiger, Parker, Rexroth, Schneider, and Siemens. Unlike manufacturers that hold their customers hostage by forcing them to order proprietary parts, RMT wants their clients to be able to go to their local supply house for replacements and quickly get back up and running. In addition, RMT also operates an inhouse Parts & Tooling Department to assist customers as needed. As one customer expressed, “When we need to order parts, we go through RMT. They take care of us. I buy consumables from RMT on a regular basis. They’re good at what they do.”
- “S” is for Service. Revolution Machine Tools knows that even the best-built machines in the industry can develop issues, so they put an inhouse service team in place before they even opened for business. These factory-trained technicians are capable of expertly diagnosing, repairing, and maintaining metalworking machines from RMT and most other manufacturers. As the company has declared, “Our goal at RMT is to ensure our customers experience smooth operations and greater return on investment by having their machines repaired and maintained by qualified personnel who are committed to the customer’s success.” One customer commented, “The support we have gotten from RMT is second to none—quick response and answers. Their lead tech guy is so good, I flew him in to fix a press that no one else could fix, and it was up running that day!”
- “T” is for Training. One optional amenity recommended by Revolution Machine Tools to its customers is on-site training for all operators of the new equipment. RMT can provide service technicians that will stay and work with a fabrication staff until everyone who needs to run a machine is familiar enough with its controls and operation to do so more than competently.
- “U” is for Unity. The team at RMT is just that—a team. RMT founder Kyle Jorgenson has brought together a crew of committed machinery specialists and enthusiasts who work together seamlessly to provide the very finest in machinery sales, service, and support to customers of the company. As Kyle himself once said, “Revolution Machine Tools is a very tight knit, select team of professionals.”
- “V” is for Variety. RMT offers their own premier lines of machines in all the major categories of metal fabrication, including angle rolls, bandsaws, cold saws, dishing-flanging machines, fiber lasers, horizontal and hydraulic presses, ironworkers, plate rolls, press brakes, and shears. They’ve also partnered with other industry leaders to provide additional specialties, such as steel pipe machines from Jae Won Industrial Machinery and metal finishing machines from Jonsen Sander.
- “W” is for Warranty. RMT offers some of the best warranties in the business on their machines, the components that comprise them, and their service.
- “X” is for ‘Xtra’ Services. Because metalworking involves more than just occasionally buying a new machine, Revolution Machine Tools decided to offer additional services to their customers by partnering with some of the preeminent appraisers, liquidators, and other professionals in the industry. Whether you need to trade-in or consign a used machine, hold an auction, or arrange financing or leasing, RMT can help.
- “Y” is for Yearning for Excellence. Kyle Jorgenson and his team are never content to rest on their laurels. No matter the successes that Revolution Machine Tools has achieved in perfecting metal fabrication machinery or serving customers with distinction, the folks at RMT are continually striving to reach higher and do more. Where others have seen a problem, Kyle has always recognized an opportunity to find a newer and better solution than previously was available in the industry.
- “Z” is for Zero Reasons to Go Elsewhere. Revolution Machine Tools has become the one-stop shop for many metal fabricators, and their reasons for choosing RMT can be found in the company’s mission statement: “At Revolution Machine Tools our success begins with helping others achieve success. We do this by engaging our entire team in understanding customer needs, creating the best solutions, delivering quality machines and an excellent overall experience. We are committed to improving the lives of others and know that we will continue to achieve our own goals by doing so.”
By the Numbers
If reciting the ABCs isn’t your thing, perhaps you might prefer to view Revolution Machine Tools in terms of a few numbers:
- 100+ years of combined machine service experience
- 88 models of hydraulic plate rolls
- 75 models of press brakes
- 62 models of presses
- 42 models of shears
- 31 models of bandsaws
- 25 core RMT staff members
- 14 models of aircraft rolls
- 8 models of cold saws
- 4 continents where RMT machines are officially sold
- 1 company that can provide all your metal fabrication machinery, service, parts, and tooling needs
Break it down however you want, doing business with Revolution Machine Tools offers many advantages to every metal fabricator. Please give them a call today and see what solutions they can offer to make your next big—or small—project go much smoother and be more profitable.